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FAQs

Welcome to our FAQs section.

Here you will find the answers to commonly asked questions. 


PMC Delivery Information
Q
What is your free-shipping policy?
A
We have free shipping for all online 'Buy Now' orders over $89, Australia-wide. Orders under $89 will incur a $9.90 charge, Australia-wide.
Some exclusions may apply. Please note that bikes and frames are not available for purchase through the online store, due to dealer agreements,
and hence are excluded from our Free Shipping Policy.
Q
What are the exclusions to the free shipping over $89 policy?
A
Trainers incur a $19.90 flat-rate shipping cost per unit, and FirstBike balance bikes $14.90, Australia wide. If a trainer/FirstBike is purchased with an item/s that do not exceed $89, the shipping cost is $19.90/$14.90 per-unit for the trainer/FirstBike, and $9.90 flat -rate for added items. If a trainer/FirstBike is purchased with an item/s that exceed $89, the shipping cost is $19.90/$14.90 per-unit for trainer/FirstBike, and no-charge for added items. Wheelsets are also excluded from the Free Shipping Policy, and will incur a $39 flat rate shipping charge.

Please note that bikes and frames are not available for purchase through the online store, due to dealer agreements, and hence are excluded from our Free Shipping Policy
Q
What are the shipping costs if i purchase more than one trainer?
A
Shipping costs for trainers are charged per unit. So for example, if you purchase two trainers you will be paying two lots of $19.90 for a total of $39.80 postage.
Q
How can i track my order?
A
Once your order has been dispatched, you will receive a shipping confirmation email, which contains a tracking number. Unless otherwise specified, all orders are dispatched through Australia Post. You can track your order by going to www.auspost.com.au/track and inputting your tracking number in the provided box.
Q
Do you offer free shipping?
A
Yes, we offer free shipping on online orders over $89, shipped Australia-wide. The exclusion to the free shipping on online orders over $89 are trainers, which are charged at $19.90 postage per-unit, FirstBike balance bikes, which are charged at $14.90 postage per-unit and Wheelsets, which are charged at $39 per-unit.
Q
Can I send my order to a different address to my billing address?
A
Yes, you are able to send your item to a different delivery address within Australia to your billing address. During the checkout process you can enter a shipping address in addition to a billing address.
Q
Can I have my order despatched to an International address?
A
At this stage we only deliver to addresses in Australia.
Q
Can I cancel an order delivery?
A
If you do need to cancel an order, please contact us as soon as possible. We will attempt to stop the order before despatch however this may not be possible.
Q
What should I do if my items arrive damaged?
A
Please check any product delivered to you to determine if it is damaged. If you suspect the product is damaged on delivery, you should refuse receipt of that product and notify us. If you notice damage to a product after delivery, please return the item to store and we will ensure a prompt refund or replacement.