Shipping & Delivery

We deliver only to locations in Australia and only in Australian $ currency.

Freight Costs

We have free shipping for all orders over $89, Australia-wide. Orders under $89 will incur a $9.90 charge, Australia-wide. Some exclusions may apply.Β If you would like to use Express Post, please advise us. Express Post is at an additional cost.

Exclusions

Trainers incur a $19.90 flat-rate shipping cost per unit, and FirstBike balance bikes $14.90, Australia wide. If a trainer/FirstBike is purchased with an item/s that do not exceed $89, the shipping cost is $19.90/$14.90 per-unit for the trainer/FirstBike, and $9.90 flat -rate for added items. If a trainer/FirstBike is purchased with an item/s that exceed $89, the shipping cost is $19.90/$14.90 per-unit for trainer/FirstBike, and no-charge for added items. Wheelsets are also excluded from the Free Shipping Policy, and will incur a $39 flat rate shipping charge.

Please note that bikes and frames are not available for purchase through the online store, due to dealer agreements, and hence are excluded from our Free Shipping Policy

Delivery

Our catalogue system advises the normal shipping time for all items. Please allow 2 – 4 days from receipt of funds for shipping to most metropolitan and regional centres and up to 8 days for remote locations. Delivery is via Australia post and can be tracked using the tracking number supplied with your delivery confirmation.

Availability

Our catalogue system advises the normal shipping time for all items. In the rare event that an item purchased cannot be supplied within that time frame, you will be advised within 2 working days, and a refund issued if you choose not to wait or get an alternative product.

Damaged/Missing Goods

Please advise us if goods received are damaged in any way or if components are missing within 2 days of receipt. You should not accept delivery if the packaging is damaged. You can contact us here if needed.